Maintain a heavy patient caseload within multiple levels of patient care and assessment needs in private Audiology practice. Overall duties include: evaluate, test, diagnose and treat. Collaborate with clinical and support services staff to mitigate issues that affect patient’s satisfaction and ensure an exceptional patient care experience. Determines type and degree of hearing impairment and implements habilitation and rehabilitation services for patient by performing the following duties.
Essential Duties and Responsibilities
Other duties may be assigned.
- Plans and implements prevention, habilitation, or rehabilitation services, including hearing aid selection and orientation, counseling, auditory training, lip reading and any other treatment programs developed in consultation with other professionals.
- Administers a variety of diagnostic tests for evaluation to determine type and degree of hearing impairment, site of damage and effects on comprehension and speech. Tests can include but not be limited to: Related electrophysiology vestibular testing not limited to Electrocochleography (ECOG) electronystagmography (ENG), Posturography, ABR, VNG, VEMP. Hearing Aid screening and assessment testing, Balance Disorder, Optokinetic afternystagmus, OptokineticTilted-axis rotation (OVAR).
- Administer Vestibular and Balance evaluations with appropriate devices and equipment.
- Provide amplification services including Audiologic Hearing and device evaluations.
- Offer hearing aid devices as needed. Educate patient on appropriate selections, fitting and care. Follow up with care, repair checks, and cleaning.
- Track hearing aid warranty program for expiration and renewal management. Supervise warranty mail out implementation and execution with support services staff.
- Refers patient to Physician or Surgeon if medical treatment is determined necessary.
- Review and discuss patient intake information with patient, including notations addressing the use of medication, supplement, vitamins in history and prior to testing
- Provide treating audiologist patient updates (history, treatment, findings, protocol adjustments.)
- Inform support service staff to patient’s service/care requests.
- Complete chart notes for each patient seen on a weekly basis by Friday at the end of business. Send all written reports to Director of Audiology (for referring physician and patient upon request).
- Consults with Director of Audiology on hearing and balance disorder findings and recommendations.
- Participate in clinical and general staff meetings.
- Contribute general audiological knowledge and provide assistance in evaluation and troubleshooting
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Collects and researches data; uses intuition and experience to complement data.
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal
supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management – Completes projects on time and budget.
Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods, able to read and interpret written information.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus – Establishes customer service standards.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Change Management – Communicates changes effectively; builds commitment and overcomes resistance.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen – Understands business implications of decisions.
Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Impact & Influence – Uses authority appropriately to accomplish goals.
Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics – Treats people with respect; keeps commitments; works with integrity and principles.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time.
Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Consultative Selling – Builds rapport and establishes trust; applies product and market knowledge effectively; presents solutions that meet customer objectives.
Personal Appearance – Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Asks for and offers help when needed.
Innovation – Meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others’ attention.
Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality. Demonstrates attention to details.
Quantity – Meets productivity standards; completes work in timely manner.
Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Doctoral degree in Audiology required; Minimal experience or recent grad considered.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to key management staff.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret information with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of Internet software; Word Processing software; Contact Management systems and Scheduling Processing Systems.
Certificates, Licenses, Registrations:
Dispensing Certification in California is preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.